Legal notice
WabiSuki operates this online store in accordance with applicable Japanese laws and regulations, including the Act on Specified Commercial Transactions (特定商取引法).
1. Seller
Business Name:
WabiSuki
Business Address:
Tokyo, Japan
Email:
admin@wabi-suki.com
2. Business Hours
Monday–Friday: 9:00 AM–5:00 PM (Japan Standard Time)
Closed on Saturdays, Sundays, and Japanese public holidays.
Customer inquiries received outside business hours will be handled on the next business day.
3. Products and Prices
Product prices are displayed on each product page.
Prices may change without prior notice. The price applicable at the time an order is placed will apply.
4. Additional Costs
Customers are responsible for any applicable shipping charges, customs duties, import taxes, VAT, or other charges imposed by the destination country unless otherwise stated at checkout.
Shipping charges are displayed during the checkout process.
5. Payment
We accept the payment methods displayed at checkout, which may include credit cards and other payment services supported by Shopify Payments.
Payment is processed when the order is placed, unless otherwise stated.
6. Order Confirmation
After placing an order, you will receive an order confirmation by email.
An order is considered accepted once WabiSuki confirms the order and begins processing it.
If we are unable to fulfill an order due to circumstances such as product availability or an obvious pricing error, we will contact the customer and provide an appropriate resolution.
7. Shipping and Delivery
Orders are normally processed within 5 business days.
Estimated international delivery time is generally 4–7 business days after dispatch, depending on the destination and postal or courier conditions.
Delivery times are estimates and may be affected by customs clearance, weather, transportation delays, or other circumstances beyond our control.
8. Customs and Import Duties
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Such charges are the responsibility of the customer unless otherwise stated at checkout.
WabiSuki is not responsible for delays caused by customs procedures.
9. Returns and Cancellations
Our return and refund conditions are described in our Refund Policy.
Customers should review the applicable return conditions before placing an order.
For defective, damaged, or incorrect items, please contact us as soon as possible after delivery at:
admin@wabi-suki.com
Please include your order number and, where applicable, photographs of the item and packaging.
10. Refunds
Where a refund is approved, it will normally be processed using the original payment method.
The time required for the refund to appear in the customer's account depends on the payment provider or financial institution.
11. Product Availability
We make every effort to keep product information and inventory accurate. However, availability may change without notice.
If an ordered product becomes unavailable, we will contact the customer regarding the available options.
12. Disclaimer
Product descriptions, fragrance descriptions, images, and other information are provided for informational purposes.
Because fragrance perception is subjective, the actual scent experienced by each customer may vary.
Product colors and packaging may also differ slightly from images displayed on the website.
13. Contact
For questions regarding products, orders, shipping, returns, or other matters, please contact:
WabiSuki
Email: admin@wabi-suki.com
We aim to respond within 2 business days.