Refund Policy

Thank you for shopping with us. Please review our refund and return policy.

1. Order Cancellation

Orders may be canceled only before shipment.

Once the order has been shipped, cancellation is no longer possible.

2. Returns Due to Personal Reasons

We do not accept returns, exchanges, or refunds for personal reasons, including but not limited to:

  • Change of mind

  • Ordered by mistake

  • No longer needed

  • Preference regarding scent, color, size, or design

  • Refusal to pay customs duties or import taxes

  • Delays caused by customs clearance or local delivery services

Please review product details carefully before placing your order.

3. Returns and Refunds for Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Eligible cases may include:

  • Manufacturing defects

  • Item damaged during transit

  • Wrong item sent

  • Missing item from your order

Please provide:

  • Order number

  • Description of the issue

  • Clear photos of the item, packaging, and shipping label

After review, we may offer one of the following:

  • Replacement item

  • Partial refund

  • Full refund

The resolution method will depend on product availability and the nature of the issue.

4. Email Delivery Notice

Once your order has been shipped, a shipping confirmation email with tracking details will be sent to the email address provided at checkout.

Please ensure your email address is entered correctly and check spam or junk folders if necessary.

5. Cases Where Returns Cannot Be Accepted

Returns, exchanges, or refunds cannot be accepted in the following cases:

  • Request made after the stated contact period

  • Product has been used, opened, altered, or damaged by the customer

  • No proof of damage or defect is provided

  • Minor packaging wear that does not affect the product itself

  • Incorrect shipping address provided by the customer

  • Failure to receive the package

  • Refusal to pay customs duties, VAT, or import fees

  • Product returned without prior approval

6. Return Procedure

If your return request is approved:

  1. Contact our customer support team first.

  2. Wait for return authorization and instructions.

  3. Securely pack the item in its original packaging when possible.

  4. Ship the item using the instructed return method.

Unauthorized returns may be refused or delayed.

7. Refund Process

Once the returned item is received and inspected, we will notify you of the result.

If approved:

  • Refunds will be issued to the original payment method whenever possible.

  • Processing time depends on your payment provider or bank.

  • Original shipping fees may be non-refundable unless the return is due to our error.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team (admin@wabisuki.com) before placing your order.